As business structures change, many managers and specialists now have an internal consultant role. This trend is likely to continue as more companies move towards more flexible flat organisations. Whilst an internal consultant requires many of the "traditional" management and leadership skills, the context and the environment are quite different.
How do we define the term "consultant"?
The internal consultant's role
The client's expectations of a consultant
How the consultant differs from that of line management
How to identify the client's needs, requirements, motives and drivers
The importance of providing value
Data analysis
Influencing and recommending the most appropriate communication styles to use
