Recruitment and Selection

• Overview of the recruitment process

• 4 point model - Planning, Preparation, Interview, Selection

• Some common pitfalls

• Job / role specification / competence profile for the role

• The "Person spec" - knowledge / skills / experience required

• Sourcing of applicants

• Application analysis and decision making

• Preparing for the interview - checklists

• The importance of questions - first and second level questions, situational based questions

• The interview, using the 5 point model - Introduction, first level questions, invite questions, second level questions, summary/close

• Positive interview behaviours

• Tackling the red flags

• Note taking

• Selection process using comparative grids