Written Communications

• The nature of communication - the coding and decoding process, the specifics of written communication

• Separating the thinking and the writing process

• Structuring and thinking;

- The importance of structuring the document to that of the reader's mind :to ensure understanding and assimilation

- Structuring the introduction to create interest and to establish context

- Applying the 5 point model:Subject, purpose, status, driver, check

- Creating a logical hierarchy and structure for the main body using an 'organogram'

- How to build a bridge between the introduction and the main body

• The writing process

- Translating the thinking to a written structure

- How to represent the thought process in the document format and layout

- Using clear concise language

- Readable writing using the fog index model