My first career was within the banking profession and I spent sixteen years with Lloyds Bank. There I participated in a management training programme providing me with a thorough introduction to people management, branch management, sales and customer care in addition to the technical banking and lending skills.

I held several management positions within the Bank and my responsibilities included:

• sales management
• coaching my team to continuously develop and improve their sales and service performance
• developing my own portfolio of clients
• implementing systems to deliver excellent service to customers

Whilst working with Lloyds Bank, I developed my training skills by becoming a trainer for British Junior Chamber (the largest out of hours personal development organisation in the world). I designed and delivered personal development training during the evenings and at weekends.

Having realised my passion for fulfilling potential in my self and others, I left banking to become a training consultant in 1998.

I now help my clients to deliver business results through translating objectives into practical action plans, implementing sales management procedures and equipping their people with the skills required.

Clients I have worked with include:

• PricewaterhouseCoopers
• Deloitte and Touche
• Ernst and Young
• Zurich Insurance
• Hammond Suddards Edge
• Osbourne Clarke

• Berwin Leighton Paisner
• Herbert Smith
• Close Brothers
• Nat West Commercial
• London Bridge Software

• Sales and account management
• Client relationship management and client service
• Sales strategy and sales management for professional service firms
• Communication skills

Through my activities in British Junior Chamber, I was presented with a World Award - the Most Outstanding President in the World. This I received at the World Congress in Hong Kong in 1993.